DoctorConnect announces Patient Satisfaction Index
AdTel International, Inc. announced today an enhancement to their healthcare provider communication system, DoctorConnect.net
, which will provide hospitals and individual providers to accurately measure patient satisfaction.
The service, called PSI (Patient Satisfaction Index), automatically queries patients via text messaging within 24 hours of discharge from the hospital, or in the case of individual practices within 24 hours of an office visit. Response to the query will provide a scoring grade for the patients overall satisfaction and responders will be sent a link to a secure website to enable them to post specific comments regarding the score they’ve provided.
According to Ross Manley, AdTel’s Vice-President, “Participating healthcare providers will receive a daily summary of patient’s scoring and will be able to review associated comments at any time”.
This service will be available beginning October 1, 2012 to coincide with the Hospital Inpatient Value-Based Purchasing Program through the Centers for Medicare & Medicaid Services (CMS).
Manley says, “This program is designed to enable healthcare providers to accurately determine the level of satisfaction their patients express and should be a valuable tool to determine which areas may need to be improved within a practice”.
DoctorConnect is a subsidiary of AdTel International
, Inc. that provides text, voice or email reminders to patients of upcoming scheduled appointments, reminders of vaccination schedules, re-care reminders, notices of availability of test results, notices of prescription refills, and notices of appointment schedule changes. The system allows patients to confirm appointments automatically or request a change in appointment time if necessary. The service is used by a variety of healthcare providers in a wide range of specialties and general medical practice as well as dentists, veterinarians, chiropractors, therapists, and home health providers.
AdTel International, Inc. is a privately held corporation based in Dallas, Texas that has been providing communication systems through innovative technology since 1992.