DALLAS, TX, May 25, 2016 /24-7PressRelease/ — AdTel International, Inc.’s Doctorconnect.net is an interactive patient communication service using two-way text/SMS, voice, and email communications to increase patient and family engagement. Two years ago AdTel added drag and drop survey design, email notification, and customer reviews to the doctorconnect.net software. The survey now includes the ability to do text surveys, post reviews to clinics’ website, and change question types. The new website tools allow consumers to see reviews from other patients, request appointments, and download forms.
Ross Manley, Vice President for AdTel, said, “Physicians and medical management groups are under increasing pressure to know the results of treatment and patient satisfaction before insurance or Medicare ratings are adjusted. Giving our clinics the ability to do more reliable surveys that filter patients’ input into needed response queues will increase patient satisfaction and increase ratings from the oversight agencies.”
The website tools created by AdTel for their doctorconnect.net clients include review patient comments, download intact forms, pay co-pays, request an appointment, and text a question (for current patients). The functions will be accessed from physician’s current website and be placed as custom code in the HTML. When a patient selects an option their browser will seamlessly visit forms securely hosted by AdTel.
Physicians and clinic staff will have a user interface reached via doctorconnect.net. The UI will allow graphic uploads for clinic logos, staff photos, doctor’s photos for review postings, and patient intake forms for downloads. The settings for request an appointment will be shown here and collect information for office hours, weekend hours, holidays, and staff vacations. The input will be used to create the calendar shown on request an appointment forms.
Manley said the system is helping clinic management organize patient feedback into channels to increase accountability and ultimately quality of care patient receive from physicians at the clinic. Management can designate a person to resolve patient issues before other stake holders perform surveys. Additional responsibility delegation can include appointment scheduling and questions from current patients.
DoctorConnect.net is a subsidiary of AdTel International, Inc. that providing text, voice or email reminders to patients of upcoming scheduled appointments, reminders of vaccination schedules, re-care reminders, notices of availability of test results, notices of prescription refills, and notices of appointment schedule changes. The system allows patients to confirm appointments automatically or request a change in appointment time if necessary. The service is used by a variety of healthcare providers in a wide range of specialties and general medical practice as well as dentists, veterinarians, chiropractors, therapists, and home health providers.
AdTel International, Inc. is a privately held corporation based in Dallas, Texas that has been providing communication systems through innovative technology since 1992. AdTel may be contacted at 972-503-0717 or via our website www.doctorconnect.net