More Reviews, More Patients
Have you noticed that patients who are unsatisfied with their visit to your office are more likely to leave a negative review online than your satisfied patients are to leave a positive review?
Dr. Wright: “The satisfied patients just make another appointment. The patients that have billing issues or have long wait times bash us online.”
The nature of the internet is biased, and tends to lean towards negative reviews. This is an inconvenient truth. Put yourself in your potential patient’s shoes. You are researching online and looking for a health care provider. Would you chose a provider that has a relatively high number of negative reviews or a practitioner with overwhelming positive feedback?
We allow your satisfied patients to easily access rating sites.
With a constant stream of positive feedback and ratings on sites such as Google and Healthgrades you will rank higher in search engines. With more visibility comes a flood of new patients.
AdTel has developed a two-tier system designed to engage your patients and get positive reviews.
First, we automatically survey your patients after their appointment. If there is an issue you can feel confident that they will take this opportunity to let you know how they feel. Your office staff will have the advantage of dealing with the issue before they go online to “bash” your practice.
Second, we help you even the playing field. When we get a review from a highly satisfied patient we thank them for their review and request that they share their experience with others so that those people can experience the care and expertise that they have received.
You’ll find that satisfied patients are surprisingly happy to share their experience online for a doctor that has compassionately cared for them. Especially when it is as convenient as clicking on a link, which we provide.
I encourage you to schedule a demo of our Reputation Management service.